Terms and Conditions
The rules for using hoxmedia.net, and what governs the work we deliver for you.
Who these terms are with
These terms cover the use of hoxmedia.net: what the site is, what you may do with what is on it, what happens to a brief or an application you send us, and where the line sits between reading this website and hiring HOX Media. Paid work runs on a signed contract, and that contract wins wherever it says something different.
This website is operated by HOX Media, a creative studio and media production house based in Prishtina, Kosovo. In the text below, "we" and "us" mean HOX Media, and "you" means whoever is using the site.
- Company
- HOX Media
- Address
- Rruga C, Prishtinë, Kosovo
- info@hoxmedia.net
- Phone
- +383 49 133 000
By using the site you accept these terms. If you do not accept them, the honest answer is to stop using the site, and you are welcome to write to us about which part is the problem.
What this website is
It is a portfolio and a way to start a conversation. It shows work we have delivered, services we offer, courses we run and roles we are hiring for.
Nothing on it is a binding offer. Prices, timelines and packages shown here are indications, they change, and a project exists only once both sides have signed for it. Case studies describe work done for named clients with their agreement, and the results in them belong to those projects rather than to any promise about yours.
Using the site
Read it, share it, quote it with a link back to us. What we ask you not to do is short and none of it will surprise you.
- Do not copy the site or a substantial part of it to build something of your own.
- Do not scrape it automatically, load it in ways designed to strain it, or try to reach parts of it that are not public.
- Do not upload anything through our forms that carries malware, breaks the law, or belongs to someone who has not agreed to you sending it.
- Do not present yourself as HOX Media or as someone working here.
If any of that happens we can block access, and where real damage is done we can go further.
Our content, and our clients' content
The design, the code, the text, the photography and the video on this site are owned by HOX Media or by the clients whose work we are showing, and both are protected by copyright and by trade mark law in Kosovo and across the EU. The HOX name and mark are ours.
You may use short extracts for reporting, review, teaching or quotation, with attribution and a link. Anything beyond that needs our written permission first, and for client work it needs theirs too, which is why the fastest route is to ask us at info@hoxmedia.net.
What you send us
A brief, an application, a portfolio, a message: it stays yours. You give us only what we need to read it and answer it, which means permission to store it, open it and pass it to the people here who are handling your enquiry. We do not publish it, we do not resell it and we do not use it in our own marketing without asking you first.
Two things are worth saying plainly. We are not under a confidentiality obligation for unsolicited material unless we have signed an NDA with you, so if a brief is sensitive, ask for the NDA before you send it and we will sign one. And we work across a market where similar ideas arrive often, so sending us an idea does not stop us from working on something that resembles it for someone else, unless a contract between us says otherwise.
How your personal data is handled in all of this is set out in the Privacy Policy.
Enquiries, quotes and contracts
Sending an enquiry costs nothing and commits neither side. What follows it is usually a conversation, then a written proposal with a scope, a price and a timeline.
- A proposal is valid for the period stated on it, and 30 days where it states none.
- Work starts when the proposal or contract is signed and any agreed deposit has arrived.
- That contract governs the work: deliverables, revisions, payment terms, ownership of the result and what happens if either side stops. Where it and these terms disagree, the contract wins.
- Ownership of what we make transfers to you as the contract sets out, which is normally on full payment.
HOX Academy enrolments
An enrolment made through this site is a contract between you and HOX Media for a place on a course, at the price and on the dates shown when you enrolled.
If you are enrolling as a consumer rather than for a business, Directive 2011/83/EU on consumer rights gives you 14 days to withdraw from a contract made online, without giving a reason and with your money back. Where a course starts inside those 14 days and you ask us to begin anyway, you keep the right to withdraw but you pay for the part already delivered. Where you finish the course inside them, the right ends there.
If we cancel a course or change its dates materially, you choose between a place on the next run and a full refund. Nothing here takes away a statutory right you have as a consumer.
Availability and changes
We keep the site up and current, but we do not promise it will always be reachable or free of errors. We may change it, move a page or take a part of it down, and we may do that without notice.
Links to other sites are there because they were useful. What sits on them is not ours, we do not check it continuously, and following one is your decision.
Liability
The site is provided as it is. Decisions you take on the strength of something you read here are yours, and for anything that matters the right move is to ask us directly and get the answer in writing.
We do not exclude and cannot exclude liability for death or personal injury caused by our negligence, for fraud, for intent or gross negligence, or for anything else the applicable law refuses to let us limit, including the statutory rights of a consumer. Beyond that, we are not liable for indirect or consequential loss, lost profit or lost data arising from your use of this website, and where a limit is permitted our total liability in connection with the site is capped at what you have paid us in the twelve months before the claim.
Complaints and disputes
Write to info@hoxmedia.net first. Most of what reaches us is resolved in a week, and we would rather fix a problem than argue about it.
If you are a consumer in the EU and we cannot agree, you can take the matter to an alternative dispute resolution body in your country under Directive 2013/11/EU. The European Commission's online dispute resolution platform closed on 20 July 2025, so there is no EU portal to point you to any more, and your national body is the route.
These terms are governed by the law of the Republic of Kosovo, and disputes go to the courts of Prishtina. If you are a consumer resident in the EU, this does not remove the protection of the mandatory rules of your own country, nor your right to bring a claim in the courts there.
Changes to these terms
We update these terms when the site or the law changes. The current version is always the one on this page, with its date at the top, and it applies to your use of the site from the moment it appears. A change never applies backwards to a contract already signed.
Contact us
Anything about these terms, including permission to use something from the site, goes here.
- info@hoxmedia.net
- Phone
- +383 49 133 000
- Post
- HOX Media, Rruga C, Prishtinë, Kosovo
